setup & troubleshooting

We know that joining Zoom can be daunting for some, but let’s seize the opportunity to expand our horizons and leverage technology to explore new ways of staying connected. For dancers who are not proficient with Zoom, we’ve put together a short list of frequently asked questions and resources. If we missed anything, please LET US KNOW.

How Can I Access My Class?

At the time of class registration, you will receive an automated email invitation with the access link and password to join your scheduled Zoom Meeting. The first 15 minutes of the session will be used to make sure you don’t have any trouble with the video or audio, introduce yourself, perform any final set up, grab your water bottle, and get familiarized with the software.


When accessing your class, make sure you use your full name as it appears on your registration confirmation email. Once you gain access to the Zoom meeting, you will be put in a ‘waiting room’ while your teacher matches your name with the participants registered for the class in order to grant access to the Main Room.


  • If you are not signed in to a Zoom account, you will be prompted to input your name before gaining access to the session.
  • If you are already signed in to a Zoom account, make sure the profile name for the Zoom account matches the name on your class registration confirmation email before opening the link, as you will not be able to rename yourself while in the waiting room.
  • Renaming yourself after gaining access to the Main Room is not allowed, and the teacher reserves the right to remove any person that does not follow this requirement.


It is crucial that your email address is correct in your profile, as this is the only way we send out Zoom links. If you do not see your invitation immediately after signup, please email us so that we assist you with your class registration.

How To Join a Zoom Meeting?

Find additional information and Zoom instruction HERE.

How do I download the Zoom App?

You can find the latest version of the Zoom application, as well as the instructions on how to download the app according to your desired device HERE. Whenever possible, we recommend joining your scheduled Zoom class from a desktop device and ensuring the most reliable and secure internet connection possible (wired connection will be the best option).

Do I Need a Zoom Account?

Although encouraged, you don’t need to open a Zoom Account in advance. When you receive your invitation via email, you will be prompted to join and/or create your account, according to your device and other technical specs. Make sure to have the best email on file, as this is the only way BFW sends access links and passwords.

Do I have to turn on the camera for class?

For the safety of our teachers and to maintain the integrity of the learning environment, we require that all cameras are on and microphones are muted during the session. Remember that as would be the case inside the studio, your teacher can’t correct what she can’t see. Meanwhile, we want to create a safe environment for teachers by letting them know who is watching the session at all times. Clear guidelines are provided for all students regarding Zoom etiquette. Please note that teachers have the right, without obligation to provide refunds, to remove students who refuse to comply with the camera and microphone instructions or are too distracting to conduct the class in an orderly manner.

How do I Setup my Video and Audio?

Find additional information and Zoom instruction HERE.

Can I have a Test Meeting to Practice?

You can join a test Zoom meeting to familiarize yourself with Zoom and test your audio/video settings before joining a Zoom meeting. Find additional information and Zoom instruction HERE.

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